Supremo Casino Terms of Use
These Terms and Conditions describe the rules that apply when you use the services provided by Supremo. They explain the relationship between you and us, including account rules, eligibility, deposits and withdrawals, promotions, and how we handle disputes. By creating an account or using our site you agree to comply with these terms and any updates we publish.
Account responsibilities
You are responsible for maintaining the confidentiality of your account details and password. Only one account is permitted per person, household, IP address or device unless we explicitly allow otherwise. You must provide accurate information when registering and keep your contact and identity details up to date. We may suspend, restrict or close accounts where fraud, bonus abuse, chargebacks, suspicious activity or breach of these terms is detected.
Eligibility requirements
To register you must meet the eligibility rules set out on our site. We require that users are of legal gambling age where they reside (commonly 18 or older) and are located in a territory where playing for real money is permitted. Certain countries are restricted from registering; examples reported include France, the United Kingdom, the United States, the Netherlands and South Korea. If you attempt to bypass restrictions (for example by using a VPN or false information) your account and any winnings may be voided.
Acceptable platform use
Our platform must be used in a lawful and fair manner. You may not use automated tools or bots, attempt to manipulate games or results, or collude with other players. You must not exploit technical errors, submit fraudulent documents, or attempt to circumvent bonus or withdrawal rules. We reserve the right to take corrective action, including withholding funds and closing accounts, where misuse is found.
General bonus and promotion rules
Promotions, bonuses and free spins are subject to specific terms that apply to each offer. Common conditions include wagering requirements, game contribution percentages, minimum deposit thresholds and maximum bet limits while a bonus is active. Wagering or other numeric limits can vary by promotion; for example, wagering requirements are commonly around 35x but may differ. Only one bonus may be active at a time where stated. Always read the promotion T&Cs before opting in.
Deposits and withdrawals
We support a range of payment methods. Minimum deposit and withdrawal amounts, processing times and any third-party fees depend on the chosen method. You must complete identity verification (KYC) before cashing out large sums. Verification typically requires government ID, proof of address and, where relevant, proof of payment. Withdrawals may be subject to checks and hold periods while we complete security and compliance reviews.
Security checks
We use standard security measures to protect accounts and transactions. If additional documentation is needed we will request it via your account or email. Support can be contacted for guidance at [email protected].
Dispute resolution
If you have a complaint please contact our support team first so we can investigate. Unresolved disputes may be escalated according to the process described in your account area. Where applicable, disputes will be handled in line with the operator's jurisdiction and the law that applies to the services.
Updates to terms and conditions
We may amend these Terms and Conditions from time to time. Material changes will be published on the site and, where appropriate, notified to account holders. Continued use of the service after changes are posted constitutes acceptance of the updated terms. If you do not accept a change, you should stop using the service and contact support.