Privacy Policy

This Privacy Policy explains how we collect, use, store and protect your personal information when you use Supremo services. We take privacy seriously and describe the categories of data we handle, how that data is used, and the choices available to you as an account holder.

Types of data we collect

Personal data

When you create an account or contact support we collect information that identifies you, such as your name, date of birth, email address, phone number and identity documents provided for verification. We also store account credentials and communication history.

Technical data

We collect technical and device information required to operate the service, including IP address, browser and device type, operating system, app and browser identifiers, language settings and connection data. This helps us deliver the site correctly and detect suspicious activity.

Transactional data

To process deposits, withdrawals and game activity we record transactional details such as payment method, transaction amounts, currency, timestamps and game session logs. Transaction data is used for billing, fraud prevention and account management.

How we use your information

We use collected data to provide and run your account, process payments, verify identity, prevent fraud, and comply with legal obligations. We also use data to respond to support requests, investigate disputes, and to communicate important service notices. Where permitted, we may use aggregated or anonymized data for internal analytics and service improvement.

Data protection practices

We store data on secured systems and apply technical and organizational measures to protect personal information from unauthorized access, alteration and disclosure. Access to personal data is limited to staff and service providers who require it to perform their duties. Account holders should protect their credentials and notify us promptly if they suspect unauthorized access.

Cookies and tracking technologies

We use cookies and similar technologies to enable core site functions, remember preferences and measure performance. Some cookies are essential for login and transactions, while others support analytics and personalization. You can manage cookie settings in your browser, though restricting certain cookies may affect site functionality.

User rights

You have rights in relation to your personal data, including the ability to access, correct or object to processing where applicable. You can also request restriction of processing or deletion of your account data, subject to legal and operational limits such as fraud prevention and financial recordkeeping.

Access, correction and deletion of data

To review, update or request deletion of your personal data, log in to your account or contact support. We will respond to requests in a timely manner and explain any restrictions that may apply, for example where retention is necessary for dispute resolution or compliance purposes.

Information sharing and third parties

We share personal data with third parties as required to provide the service, including payment processors, identity verification services, game providers, fraud prevention vendors and IT hosting partners. We require such partners to protect your data and to use it only for permitted purposes.

Privacy policy updates

We may update this policy to reflect changes in our practices. Significant changes will be communicated via the site or by email where appropriate. Continued use of the service after updates indicates acceptance of the revised policy.