Responsible Gambling
At Supremo we are committed to safer play and to protecting our players. We believe gambling should be fun and controlled, so we provide clear tools and guidance to help you manage your activity and recognise when it is time to take a break. This page explains the measures available on your account and offers practical tips for staying in control.
Our player protection principles
We prioritise player safety, responsible behaviour, and transparent account controls. We encourage players to set personal limits, to play within their means, and to contact our support team if they have any concerns about their gambling habits. We do not tolerate abusive or risky behaviour and will act to protect vulnerable players when needed.
Activity-control tools
You can manage your play directly from your account. Available controls are designed to be simple to set and adjust and include deposit and loss limits, time limits, session reminders, and self-exclusion options. If you need help applying any tool, contact our support team via live chat or email and we will assist.
Deposit limits
Set daily, weekly, or monthly deposit limits to control how much you add to your account. Limits take effect immediately once confirmed in your account settings and can be lowered at any time. Raising a limit may include a cooling-off period to ensure considered decisions.
Loss limits
Loss limits let you cap net losses over a selected period. Use this tool to prevent chasing losses and to keep your spending predictable. Limits are tracked automatically and applied across eligible activity.
Time limits and session controls
Choose maximum session lengths and enable pop-up reminders to help you take regular breaks. You can also set daily, weekly, or monthly play time limits to reduce overall time spent on the site.
Self-exclusion
If you feel you need a longer break, you can request temporary or permanent self-exclusion. Self-exclusion suspends your access to the account and associated services for the chosen period. To start the process, use the self-exclusion option in your account or contact support for assistance.
Signs of problematic behaviour
- Struggling to stick to preset limits
- Increasing deposits or chasing losses
- Neglecting work, family, or other responsibilities
- Borrowing money or hiding gambling activity
- Feeling anxious or upset after playing
Tips for maintaining control
- Set and enforce deposit and time limits before you play
- Avoid gambling when stressed, tired, or under the influence
- Use session reminders and take regular breaks
- Keep a budget and never gamble with money you need for essentials
- Talk to someone you trust if you notice risky patterns
Professional help and support
If you believe you have a gambling problem, seek professional advice from qualified services in your area. Local support organisations, counsellors, and healthcare professionals can offer confidential help and practical strategies. If you need us to act on your account, contact support and we will support your request promptly and respectfully.