Contact Us
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns, or general feedback. You can reach us via live chat, phone, or email for quick help with deposits, withdrawals, verification, and game access. For faster service include your account ID and a brief description of the issue when you contact us. We aim to respond promptly and resolve routine queries within one business day.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (live chat & email, typical response within 24 hours, urgent cases prioritised) |
| General Enquiries | [email protected] (billing, account status and promotions; response within 48 hours) |
| Affiliate Enquiries | [email protected] (partner support, tracking and account managers) |
| Payments | [email protected] (withdrawals, KYC support, including crypto payouts) |
| Phone | +1 347 621 4830 (English voice support) |
| Working hours | Mon-Fri, 09:00-18:00 (support hours) |
Email Support
Email is our preferred contact method for detailed requests, account issues, and any situations that require documents or explanations. Please include a clear subject line, your account username, and up-to-date contact details to help us respond quickly. For the fastest service, send messages to [email protected] and attach any relevant files to avoid delays.
Contact Form
Response Time
Our support team aims to respond to most inquiries within one business day. Simple requests like account questions or deposit checks are typically handled quickly, while complex cases such as KYC verification or payment disputes may take longer depending on their nature. If you need immediate help, use live chat during opening hours or email [email protected].
Feedback
Your feedback matters. Please share any suggestions, ideas, or issues you spot. We review every message carefully and use your input to improve the site, add features, and refine the user experience. Tell us what you like or what we could do better via the feedback form or live chat so we can keep making the casino easier and more enjoyable to use.